In January 2023, the Microsoft Azure Wide Area Network suffered a global outage.
In this #InfoQ video, Sean Klein breaks down the chain of events that led to the incident and explains why the root cause wasn't DNS.
Spoiler: sometimes it's BGP.
🎬 Watch now: https://bit.ly/4vhBxYR
Sean Klein discusses why "human error" is a dangerous myth in complex systems. Sharing the inside story of Azure’s 2023 global WAN outage, he explains how modern incident analysis looks past the "Five Whys" to uncover systemic issues. Learn how engineering leaders can move away from blame, improve Standard Operating Procedures, and design resilient systems that actively protect their engineers.
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